Refund policy

Last updated: November 2, 2026

We want you to be happy with what you buy. This policy says when you can get your money back, and how. It's part of our terms of use.

Documents

• Before you download it: if you change your mind, ask within 30 days of paying and we refund you in full.
• After you download it: if something is wrong with the document and we can't fix it, we refund you in full.
• Charged twice, or charged in error: we refund the extra charge in full.

Your rights under the law

You also have the cancellation rights the Business Practices and Consumer Protection Act gives you, and nothing here takes them away. For example, you may cancel:

• within 7 days of receiving your copy of the order, if the order is missing information the law requires;
• within 30 days, if we don't give you a copy of your order within 15 days;
• if what you paid for isn't delivered within 30 days.

How to ask for a refund

Email simplelegal@spraggslaw.com, or call 604-464-3333, with your name and what you bought. You don't need to give a reason, except where the law asks for one.

We refund to the card you paid with, within 15 days of your request. Your bank may take a few more days to show it. If you've cancelled under the law and we don't refund you, you can also ask your card issuer to reverse the charge.